FAQ

Orders are carefully handpacked and typically dispatched within 1–2 business days. Please allow approximately 1 month for delivery. Once your order ships you will receive a tracking number by email.

Yes — we ship worldwide. International orders are welcome. Delivery times and any applicable customs duties vary by destination. You will receive a tracking number once your order is dispatched.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) as well as Apple Pay and Google Pay. All payments are processed securely through Stripe.

Every Streamline Glass piece is made from pharmaceutical-grade borosilicate glass — the same material used in scientific laboratory equipment. It is thermally resistant, chemically inert, and significantly more durable than standard soft glass. Our walls are a minimum of 5mm thick.

All color work is fused directly into the borosilicate glass using colour-rod techniques during the blowing process. Nothing is painted or applied externally — the color is permanent and will never chip, fade, or peel.

Because each piece is individually hand-blown, minor variations in color distribution, accent placement, and glass form are expected and celebrate the handcrafted nature of the work. No two pieces are perfectly identical — that is a feature, not a flaw.

Every Streamline Glass piece is fully custom and handcrafted — no two are identical. Because each piece is individually hand-blown, minor natural variations in colour distribution, accent placement, and form are part of what makes your piece yours. In the future we will be introducing individual custom specification orders, allowing you to design your own piece from the ground up. Join our newsletter to be the first to know when this launches.

For a thorough clean, use a 91%+ isopropyl alcohol and coarse salt solution. Plug all openings, shake vigorously, then rinse thoroughly with warm water. For routine maintenance after each session, a simple warm water rinse while still warm prevents buildup. See our full Care Guide for detailed instructions.

No. Dishwashers use high-pressure spray and harsh detergents that can damage percolator arms, stress joints, and cloud the glass over time. Hand wash only using the method in our Care Guide.